Return and Exchange Policy

Return Policy for Solution Sisters

Effective Date: Sept. 20, 2023

Returns and Exchanges

We want you to be completely satisfied with your purchase from Solution Sisters. If you are not entirely happy with your order, we're here to help.

Eligibility for Returns and Exchanges
  • You may request a return or exchange within 30 days of receiving your product.
  • To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.

How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:
  1. Contact our customer support team at Support@GetSolutionSisters.com or +1-301-508-9909.
  2. Provide your order number and a brief explanation of the reason for the return or exchange.
  3. Our customer support team will guide you through the process and provide you with a return shipping label if necessary.
Refunds and Exchanges
  • Once we receive and inspect the returned item, we will process your refund or exchange.
  • Refunds will be issued to the payment method used during the purchase.
  • Exchanges will be processed, and the replacement item will be shipped to you promptly.

Return Shipping

If the return is due to a product defect or an error on our part, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping fees.

Exceptions

Please note that some items may not be eligible for returns or exchanges due to hygiene reasons or specific product limitations. Any such exceptions will be clearly mentioned on the product page.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@GetSolutionSisters.com or +1-301-508-9909 Mon-Fri 9am-9pm EST.

This return policy is designed to ensure a smooth and hassle-free experience for our valued customers. We appreciate your trust in Solution Sisters and are committed to providing you with high-quality products and excellent customer service.